Contact and Helpline info

 

About Us

Universal Media Corporation UK LTD are the technical support and aftersales service provider for many of the UK’s best selling brands of LCD & Plasma Televisions from many of the UK’s leading retailers.

We offer an unrivalled level of both speed and service ensuring that your TV is collected, repaired and returned with the minimum of inconvenience.

We can solve most problems over the phone, in fact, over 90% of reported faults are ‘fixed’ over the phone when the end user calls the helpline.

In the event that a fault is identified, we arrange to collect, repair and return the TV, the whole process taking just 2-3 days. If we believe we cannot offer a permanent repair, we will replace the item for either the exact same model, or where this is not available immediately from stock, we will exchange it for one of at least the same specification or greater.

In order to minimise the inconvenience, we can collect the faulty TV from either a work or home address, whichever suits the end users most. Of course, the TV has to be boxed and able to be collected by a carrier.

We use either Citylink, DHL or Business post to make our collections and deliveries as past experience shows that they are amongst the most reliable. Although we cannot provide an exact time that the delivery or collection will take place, we can usually give a 3-4 hour window depending on location.

To ensure a permanent repair, we replace the faulty parts with brand new parts, not reconditioned parts. We will never try and repair any component on a PCB (printed circuit board) as the reliability can never be assured.

This web site has been designed to give the end user the tools so that they can help themselves as much as possible without having to call the helpline, be it the ordering of spare parts, download instruction manual, solution to the most commonly reported problems to the helpline.

If there is something we can add or change on the web site to make it more helpful or user friendly, we are always open to suggestions, afterall, the information is designed to assist you, our end customer.

Please email any suggestions to info@skymediauk.co.uk





We accept the following methods of payment: We accept the following methods of payment

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